Cookie Policy
Plain English summary: We use a small number of cookies to keep the site working and your browser's local storage to remember your preferences. We do not use advertising or tracking cookies.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the website owner.
Similar technologies include local storage and session storage - we refer to all of these collectively as "cookies" in this policy.
2. How We Use Cookies
PitchDuck uses cookies to keep the platform functional and to remember your settings. We do not use advertising cookies, cross-site tracking, or third-party analytics scripts.
3. Types of Cookies We Use
| Category | Purpose | Examples | Can opt out? |
|---|---|---|---|
| Essential | Required for the platform to function. Includes authentication sessions, security challenges, and infrastructure cookies set by our hosting provider. | Session auth cookie, bot protection challenge, hosting provider cookies | No - these are necessary for the service to work. |
| Functional | Remember your preferences such as theme and last-used settings. Stored in your browser's local storage and not sent to our servers. | Theme preference, cached conversation history, draft prompts | Yes - via browser settings. |
4. Third-Party Cookies
Some third-party services we use may set their own cookies:
- Infrastructure and security provider - our hosting provider may set cookies for bot management and performance optimisation.
- Payment processor (Stripe) - when you visit checkout or billing pages, Stripe may set cookies for fraud prevention and payment flow continuity.
We do not permit third parties to use cookies on our platform for advertising purposes.
5. Managing Your Cookie Preferences
5.1 Browser Settings
You can control or delete cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored and delete them individually.
- Block cookies from specific websites or all third-party cookies.
- Set your browser to notify you before a cookie is placed.
Please note that disabling essential cookies will prevent PitchDuck from functioning correctly, including logging in to your account.
5.2 Browser-Specific Instructions
- Chrome: Settings - Privacy and security - Cookies and other site data
- Safari: Preferences - Privacy - Manage Website Data
- Firefox: Options - Privacy and Security - Cookies and Site Data
- Edge: Settings - Cookies and site permissions - Cookies and site data
6. Cookie Retention
Cookies are retained for varying periods depending on their purpose:
- Session cookies - expire when you close your browser.
- Persistent cookies - remain on your device for a set period or until you delete them.
- Local storage - persists until you clear it manually through your browser settings.
7. Updates to This Policy
We may update this Cookie Policy when we add or change the cookies we use. Any significant changes will be communicated via an updated notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.
8. Contact Us
If you have questions about our use of cookies, please contact us at:
- Email: support@pitchduck.com
- Website: pitchduck.com